Well, I know I've already gone over why it's a good idea to back up your data regularly, or before you make any changes to your machine, but here's yet another reason why it is ALWAYS a wise decision.
This MacBook Pro had a serious failure. From first look, it is most likely a faulty logic board, or a problem in the power chain. The machine is still under Apple Limited Warranty, so that's not a big deal as Apple will repair it for nothing. However, if anyone will tell you to back up your data before doing anything, it's the Apple Service Department. Apple is in NO WAY responsible for backing up your stuff, they aren't even going to try. It is fairly standard procedure to reinstall OS X as a troubleshooting step, and to ensure that there aren't software problems with a specific machine.
It's nothing against Apple, here folks. They have absolutely the right stand-point. Dealing with customer data as a variable, has got to be a binary issue, in this industry. Either you preserve the customer's data, and have some kind of contract between yourself and the customer as far as guaranteeing the process of retrieving that data, and getting it back to the customer, or you treat it as if it is not even there, and is the customer's own responsibility.
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This MacBook Pro had a serious failure. From first look, it is most likely a faulty logic board, or a problem in the power chain. The machine is still under Apple Limited Warranty, so that's not a big deal as Apple will repair it for nothing. However, if anyone will tell you to back up your data before doing anything, it's the Apple Service Department. Apple is in NO WAY responsible for backing up your stuff, they aren't even going to try. It is fairly standard procedure to reinstall OS X as a troubleshooting step, and to ensure that there aren't software problems with a specific machine.
It's nothing against Apple, here folks. They have absolutely the right stand-point. Dealing with customer data as a variable, has got to be a binary issue, in this industry. Either you preserve the customer's data, and have some kind of contract between yourself and the customer as far as guaranteeing the process of retrieving that data, and getting it back to the customer, or you treat it as if it is not even there, and is the customer's own responsibility.
Coming from a sales background, and a customer service background, I can see where there is a huge concern in the customer's mind, and a massive market for the service of retrieving this data. In this particular situation, there would be no way for the average user to access their data. The machine does not boot up into target disk mode, in fact it doesn't boot up at all. So had this not been a Region 10 machine, the owner would have had to bring it to a place like BestBuy, Fry's Electronics, or the Apple Store, and would have had to pay a lot of money to have it retrieved and moved to another medium, so that the machine could go out for repair.
Fortunately, we don't have to do that. But as you can see from the picture, it's not exactly a 5 minute process to get to where the hard drive is on the MacBook Pro. All this could have been avoided with some kind of backup strategy.